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How do I reset my password?
If you've forgotten your password or are having trouble logging in to your Airbnb account, visit: www.airbnb.com/forgot_password. Enter the …
How do I create an account?
If you don't have an Airbnb account yet, go to airbnb.com and click Sign Up. You can sign up using your email address, Facebook account, Goo…
How do I book a place on Airbnb?
When you book a place on Airbnb, you’re making arrangements to stay in someone’s home. Each host has their own style of hospitality, startin…
What is Airbnb and how does it work?
Airbnb began in 2008 when two designers who had space to share hosted three travelers looking for a place to stay. Now, millions of hosts an…
What is the Airbnb cancellation policy?
Airbnb enables hosts to choose among three standardized cancellation policies (Flexible, Moderate, and Strict) that we enforce to protect bo…
What are Airbnb Experiences?
Airbnb experiences are activities designed and led by inspiring locals. They go beyond typical tours or classes by immersing guests in a hos…
What should I do if someone asks me to pay outside of the Airbnb website?
Don’t send them money, and let us know. We’ll never ask you to pay for anything outside of our site, through email, or through a third-party…
What methods of payment does Airbnb accept?
We support different payment methods, which depend on the country your payment account is located in. So in addition to major credit and deb…
Booking and traveling
Get help booking a place to stay or Airbnb Experience, changing a reservation, and more.
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Topics you may find helpful
How Airbnb works
Creating an account
Managing your account
ID and verification
Neighbors and local communities
Trust and safety
Building a safe community