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Longer than usual waiting times due to COVID-19
If your reservation is more than 72 hours away, please contact us closer to the check-in time. If you’d like to change or cancel a reservation, you can do that from your trips page or hosting dashboard.
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Cancellation policy details
What if I need to cancel because of an emergency or unavoidable circumstance?
What is the Airbnb cancellation policy for stays?
What's the Airbnb Experiences cancellation policy?
How do I file an extenuating circumstances claim?
Extenuating circumstances policy and the coronavirus (COVID-19)
Does travel insurance cover claims related to the coronavirus (COVID-19)?
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