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Longer than usual waiting times due to COVID-19

If your reservation is more than 72 hours away, please contact us closer to the check-in time. If you’d like to change or cancel a reservation, you can do that from your trips page or hosting dashboard.

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Cancellations

Policies

Cancellation policy details

What if I need to cancel because of an emergency or unavoidable circumstance?

What is the Airbnb cancellation policy for stays?

What's the Airbnb Experiences cancellation policy?

How do I file an extenuating circumstances claim?

Extenuating circumstances policy and the coronavirus (COVID-19)

Does travel insurance cover claims related to the coronavirus (COVID-19)?

Cancelling a reservation

How do I cancel my reservation for a place to stay?

Why are the Airbnb Experiences I booked cancelled?

How do I change or cancel my experience reservation?

What options do I have for cancelling a reservation for a place to stay due to coronavirus (COVID-19)?

Can I cancel a reservation I made accidentally?

How do I change or cancel an Open Homes reservation if I'm a guest?

Host-initiated cancellations

What happens if my host cancels my reservation?

What should I do if my host needs to cancel?

What happens if a host cancels my experience or event?