We recently updated our cancellation policies. These new policies (shown below) took effect on October 18, 2016 and they apply to all reservations in Italy booked on or after that date.
Cancellation policies

Airbnb allows hosts to choose a cancellation policy that fits their situation while also protecting guests and hosts from trip cancellations. Choose a policy below to learn more details.

Airbnb allows hosts to choose a cancellation policy that fits their situation while also protecting guests and hosts from trip cancellations. Choose a policy below to learn more details.

Flexible

Cancel up to 24 hours before your trip and get a full refund, including all fees. Cancel within 24 hours of the trip and the first night is non-refundable except for fees. View additional terms
RESERVATION CONFIRMED
Cancel within this time period and get a full refund, including all fees.
1 DAY BEFORE TRIP BY 12PM
Cancel within this time period and the first night of the reservation is non-refundable. You’ll get a refund for the other nights, as well as all fees.
DURING TRIP
Cancel during your trip and you may be eligible for a partial refund.
Choose cancellation policy
Cancel up to 24 hours before your trip and get a full refund, including all fees.
Cancel by 12pm on the day of check-in and the first night of the reservation is non-refundable. You’ll get a refund for the other nights, as well as all fees.
Cancel during your trip and you may be eligible for a partial refund.
Additional terms

Additional terms

12pm cutoff time

Trips are deemed to start at 12pm local time of the listing on the date of check-in, regardless of the guest’s actual scheduled check-in time. All cancellation periods prior to a trip are calculated based upon this cutoff time of 12pm local time for your listing. For cancellations during a trip, the cutoff time for cancellation is 12pm local time for the listing. After 12pm on any given day, the penalties for cancelling may be different.

Refund of fees

Nightly rates and service fees are refundable in certain circumstances as outlined in each policy. Cleaning fees and Airbnb service fees are not refunded for cancellations made after 12pm local time of the listing on the scheduled date of check-in.

Taxes

Airbnb will refund any taxes we collect that are related to amounts refunded to guests, and will submit any taxes due on the non-refundable portion of cancelled reservations to the appropriate tax authority.

Cancelling overlapping reservations

If a guest books a new reservation that at the time of booking overlaps with any part of an existing reservation made by the guest, the Airbnb guest service fees will be non-refundable for this new reservation.

Up to 3 fully refundable bookings

Guests are eligible for up to 3 fully refundable cancellations per 12 month period. After that, we won’t refund the Airbnb service fee for any other reservations cancelled during that period. The guest service fee will also be non-refundable if, at the time of booking, the sum of the guest’s fully refunded cancellations and outstanding fully refundable bookings is equal to or greater than 3.

Issues with host or listing

If a guest has any issues with a host or listing, the guest must contact Airbnb within 24 hours following the guest’s check-in. If an issue falls under our Guest Refund Policy the guest may be eligible for partial or full refund.

Relation to other policies

A host’s cancellation policy is subject to, and may be overridden by, the Guest Refund Policy, the Extenuating Circumstances Policy , or cancellations by Airbnb for any other reason permitted under the Terms of Service.

Making cancellations official

A reservation is only officially cancelled once the guest has followed the steps on Airbnb’s cancellations page and received confirmation. A guest can find the cancellations page on the Your Trips section of the Airbnb site and app.

Cancellation history

A host will be able to see the number of reservations a guest has cancelled over the previous 12 months when the guest submits a request to book.

Involving Airbnb

Airbnb has final say in any dispute between hosts and guests regarding the application of these cancellation policies.