Get help if you think you paid for a fraudulent reservation
Use this form to tell us about a financial loss if you paid for a fraudulent reservation via bank or wire transfer, MoneyGram, or another direct payment method.
What this form isn’t for
Do not use this form if a host or guest asked you to pay outside of Airbnb and you didn’t lose any money. Instead, please report the message where the request occurred. Learn how
What you’ll need
Documentation of your payment (Ex: Bank statement)
Documentation of the host’s messages (Ex: Emails)
What to expect
- After you fill out the form, you’ll get a confirmation email with a case number.
- A member of our team will be assigned to investigate your case - we’ll do our best to get in touch with you within 48 hours.
- We can’t guarantee that you’ll be able to recover your money, but we’ll do our best to find out what happened and recommend next steps.