Thank you for staying with us Ruth. I honestly don't know what you were expecting because everything you mentioned was listed in our ad. The house was built in the early part of the last century and has been updated the best we can. We're sorry that there is not an AC in the bathroom, but we don't expect a person to be living in the bathroom. We've never had an issue with anyone not liking overhead lighting. In fact, most people prefer not to have overhead lighting and go with lamps instead. The house is in fact private, but there are other units around the area as you are in the middle of the city, not in the country. Most people assume there will be neighbors when you visit a major city. As for the jacuzzi, it wasn't listed on the ad because we are in the summer and most people do not use a jacuzzi in 95 degree weather. It's also very dangerous to sit in a hot tub in that kind of heat. You can seriously end up in the hospital.
You focused a lot on negatives, but your positives I feel should be reiterated. You had a spacious house, with comfortable beds, and attentive host who came over in the middle of the night because you locked yourselves inside. As far as not getting what you were expecting we really don't know how to answer that comment, because everything is spelled out clearly 100% in the listing, including pictures of every area of the house. If we weren't honest, we'd have a problem as an Airbnb host as it would be a violation of terms. We supply at least 1 towel per guest and 1 bed sheet. There's a laundromat on the premises. I'm sorry that we were unable to meet your expectations even while providing them to you in full detail. Thank you again for staying with us.