Thanks for your feedback. Note this was a last minute booking as in booked 2hrs prior to guests arriving. The guests were supplied with complimentary linen, as we usually charge for this. Sorry, for the misunderstanding in regards to washing of linen, we will make it clear in our listing this is not compulsory. There are black rubbish bags supplied. As stated in the instruction email, guests are responsible for their own rubbish. As previous guests have left rubbish onsite and dogs have got into it or it's been left smelling out the house. Guests left on a Tuesday, which is obviously rubbish day, by the all the bags on the street, it's also stated in the onsite info folder along with the dump opening hours. The $100 is the cleaning fee, guests were under NO obligation to vacuum and mop on vacating, as I had already explained we had a cleaner. I feel we were very accommodating and clear with our communication as our previous feedback reflects this. I apologise for any misunderstanding.