We had problems with this host in all three categories: cleanliness, missing amenities, and changes made without our consent. Because of her inability to fulfill her end of our agreement, we left one day early.
Her mission statement declares: “My family and I take pride in our properties and are responsive to any of our renters needs. Most of the times, we deal with our guests directly, from key exchanges, to cleaning, to repairs, and anything in between. The property is fully furnished and have all the amenities of home!”
She did not deal with us directly, only through various intermediaries. The maid was incapable of answering the most basic questions. Not being able to do a “walkthrough” meant we were never able to use the microwave or the washing machine because of various operational issues.
All the amenities of home is a deceitful exaggeration; I have never been in a home that lacked an over in the kitchen.
She was unresponsive concerning the full use of the Internet. Had we known we would have had only four day of Internet service, we would never had rented her space!
We have documented many more serious issues that she concealed or would not acknowledge and we have pictures to prove her apt was not as advertised.
What we eventually found is well documented in the photos we sent her. The maid saw the broken chair back which had been broken by previous tenants. Of course, she could deny this, but we recorded all of the anomalies: the leaky shower head, the broken chair, the washing machine without instructions, the exposed socket next the the kitchen sink, the broken kitchen cabinet, the kitchen without an oven, the not-working-now washing machine. Given that we were staying for 9 nights, it would be nice to have enough sheets and towels for a nine day stay. My wife had already spent 10€ for essentials. I don't think we should have had buy sheets and towels, as well.
As for the maid, all the maid did was to sweep a French fry lying in full view on the living room floor under the rug, move it along under the rug to the opposite end of the table, then pick it up, hoping that I wasn't watching, but I was. That French fry on the floor is emblematic of her management. She wasn’t there because she didn’t seem to care. And the maid didn’t know how to manage this type of negotiation.
When we mentioned Wi-Fi to the maid, it took 20 minutes of pantomime for her to understand what we were talking about, much less to know what the internet or wi-fi was or to know what to do. Hardly the person to manage a walkthrough.
We asked for a refund for the one less night we didn't stay there. She refused; we still want a refund.