Interesting that despite your comment to me on arrival that the place was nice and clean, I quote your exact words here... "Home is nice and very clean" ( proof of which is available in my text messages feed) you have left such a review. It can only lead me to conclude that you are leaving this review because you do not want to pay the extra fees of $120 that were due because you occupied the extra cottage. So when you say "no problem paying" I beg to differ.
It's consistent with your attitude the entire stay of not being willing to pay your dues, to the extent that you had refused to pay the dues for the chef on your first day, again previously agreed upon and only $10. This was AFTER you kept him there waiting for you for the whole day, saying you would come with the groceries yourself, AND arriving at 9pm to say you don't need him anymore. You can argue with me about what you agreed on to pay for your stay, but when you start to interfere with the livelihood of a chef, who does NOT have the means that the rest of us have, it's very telling about the kind of person that you are. Moving forward this means unfortunately that we won't provide a chef unless people make advance payment for groceries and his first day dues.
Important to clarify, when you say beds are broken, you mean the ONE bed that had a broken under-beam, it is now repaired as of this morning and in perfect working condition, our most immediate previous clients damaged it without our knowledge. To say "mosquito nets are torn" without qualifying that it was ONE mosquito net is very misleading. I also head nothing about no hot water, which means you never brought it to our attention, which is a shame as we would have let you know to run the water for about 2 minutes till the hot water comes through, or alerted Winnie to turn on the heater. One thing you can never fault us on, when any of our guests have any issues, we normally request that you inform the staff, who respond promptly. As with most houses, any damages or issues if not reported by a client are difficult to be aware of.
We also offer Wifi as a courtesy, not many vacation rentals do, due to the coast infrastructure, we provide 10GB of mobile wifi for your stay, and provide 2TB of blockbuster movies on an external disk for entertainment to avoid the need for movie streaming, we are also turning WIFI off from this point forward as it seems this courtesy is not well appreciated. You are welcome to buy more wifi anytime at an extra $10, which most people are happy to do, it amazes me that for that extra $10 you made such a fuss, but again it's consistent with your attitude the entire stay of not being willing to pay your dues.
With regards to the AC, we are clear that it is not available in all the rooms. It is in one of the rooms in the main house, and 2 of the rooms in the cottage. And very rightly, you saw that this was a technical issue beyond our control despite our best efforts to fix it. I have now turned off WIFI on our listing, it is no longer available on the property as inclusive.
As said previously, we are very clear that for groups upto 12, you only occupy the main villa. Our listing clearly spells this out, even outlining the exact sleeping arrangements. In text messages with you I explained the SAME thing and you understood it. You had agreed that your party would share rooms, and I clearly outlined the sleeping arrangements to you on text message. On arrival however, the group that were to share suddenly all occupied single rooms each.
I also clearly explained that on your arrival, saying if you needed more space we make allowance for you to occupy the cottage for an extra fee as that means it cannot be rented out, which you agreed to, but did not honor. We are only able to offer such reasonable prices of approximately $29.5 a person a night in your case, by putting these restrictions in place. We have been known to upgrade clients if the other house on the property is not occupied, however, your argumentative nature simply did not allow us to discuss to a mutually beneficial conclusion. We have hosted many guests over the past years and your group was without doubt the most high maintenance and poorly planned one.
It surprises me that this seems to be your first review AND first stay on Airbnb , as you seem to have made a habit of staying at places, not paying your dues, then creating a new account for the next unsuspecting host. I've alerted Airbnb on the possibility of the same and I'm sure they will investigate it further.