Chi Wai booked the studio for his wife, he didn't show up, it's fine. However, we are afraid that Chi Wai haven't communicated with his wife about the detail of the listing, or he even didn't read.
We are a design studio and we work in it during the daytime, the studio owner Ray has already described it on the listing. If you book for your friend or partner, it's your responsibility to tell them what characteristic the place is.
We always provide the map instruction to the guests 3 days before their arrival so the guests can get to the studio easily. If you book for your friend/partner, it's also your responsibility to make sure they have the instruction.
Besides, Chi Wai's wife requested to check out late until 6 pm on the last day. We all fine with it and try our best to take care of her needs, even borrowed stuff to her when she requested. But Chi Wai gave us all bad rating afterward, which is unbelievable. Obviously, her wife doesn't like the style of our studio.
To avoid the misunderstanding issue happens again, Rita & Ray may not accept the guest books for other people in the future.
Josh on behalf of Rita & Ray