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31 - Woodbrook on the Avenue Double Room

Ruthven User Profile
Ruthven

31 - Woodbrook on the Avenue Double Room

4 guests
1 bedroom
2 beds
1 shared bath
4 guests
1 bedroom
2 beds
1 shared bath
HOME HIGHLIGHTS
Great location100% of recent guests gave this home’s location a 5-star rating.

Just off Ariapita Avenue walking distance to restaurants, carnival events and entertainment

Amenities

Air Conditioning
Cable TV
Ethernet connection
Essentials
Iron
Laptop friendly workspace

Sleeping arrangements

Bedroom 1
2 double beds

House Rules

Not suitable for infants (under 2 years)
No smoking
No pets
No parties or events
Check-in is anytime after 2PM
Check out by 11AM

Accessibility

Wide doorway to the home’s entrance
Well-lit path to entrance

Availability

12 Reviews

Accuracy
Communication
Cleanliness
Location
Check-in
Value
Michelle User Profile
Michelle
April 2018
Ruthven’s place was accommodating and clean , it’s ideal for a one day trip to Trinidad and the location is great, it’s very relaxing, I will come again, the only hiccup is not having a bathroom in the room.
Alexandra User Profile
Alexandra
March 2018
Cons: Housekeeping came in without knowing beforehand. Room had a strong odor after the first night. Toilet room door did not lock (shared bathroom). WiFi did not reach the “blue room” and only in the common area. A bit of miscommunication in regards to a trip that was planned. …
Ruthven User Profile
Response from Ruthven:
The bathroom does lock, it can be opened from the inside by the person using it but it CANNOT be opened from the outside. I have had dozens of people stay in the property and no one has ever complained about the wifi, in fact the comments about wifi was the opposite, it seems that the connectivity problems resided with the type of device being used. The odor was from the cleaning products that were used to clean the room in between guests, again no guest has ever complained about the cleaning product scent.
March 2018
Anas User Profile
Anas
March 2018
Place was ok. Good value for money.
Tom User Profile
Tom
February 2018
Great location and close to grocery store. The microwave had two puncture holes through the door and the inside was severely rusted. Unfortunately I was unable to do any cooking due to fear of radiation excaping from microwave during use. From what I understand… Microwave radi…
Ruthven User Profile
Response from Ruthven:
We have had numerous persons stay in property over an extended period of time which is evidenced by the reviews. Our property has never been given either a negative and/or a three star review by any guest, all of whom have stayed in the very same room and used the the same facilities. Mr. Ovington made the booking for the property on 14/12/17, based on the pictures seen on the website on that date. Upon his arrival in early January the layout of the common areas were changed based on recommendations of guests who stayed at the property. Principally TV's were placed in each room resulting in the removal of the common/sitting area that previously had one TV for the entire unit. In addition the couch and some of the side tables were upgraded. Airbnb's policy is to rebate or relocate any customer with any issues with accommodation upon arrival once it it brought to the attention of the host and the customer service team. The issues articulated were not brought to our attention, and could have been easily addressed if given the the opportunity The mere idea that it was not done indicates a different approach by the guest to dealing with situations that could have easily been resolved in another forum. We are as good as our last guest and remain committed to excellent service. The one constant that has governed EVERY guest who has stayed at our property is that the host is very helpful and accommodating. I find it passing strange that one person could think other wise. The issue with the microwave may have taken place with a previous guest unbeknownst to us, as soon it was brought to our attention it was immediately replaced.
February 2018
Reanisha User Profile
Reanisha
January 2018
Great price and location! It was also very clean.
Ruthven User Profile
Response from Ruthven:
Thank you for choosing our property. It was a pleasure hosting you.
January 2018
Kathleen User Profile
Kathleen
January 2018
The host is courteous, friendly and very helpful. Communication was easy and replies were prompt. "Woodbrook on the Avenue" is conveniently located for getting to most places.
Ruthven User Profile
Response from Ruthven:
Thank you so much for your feedback and comments Sharon, we are as good as our last guest. I have taken steps to implement all your recommendations. I wished that you had so indicated before, so that we could have addressed immediately. I spend a lot of time within the property as you would realise to stay on top of all the little nuances that impact our daily guest experience.
January 2018
Candice User Profile
Candice
December 2017
Great space, very accessible to Port of Spain, wonderful hosts and excellent value for money.

Hosted by Ruthven

Trinidad and TobagoJoined in November 2015
Ruthven User Profile
24 Reviews
Response rate: 100%
Response time: within a few hours
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