Great check-in experience90% of recent guests gave this home’s check-in process a 5-star rating.
Great communication90% of recent guests gave this host a 5-star rating for communication.
Great location100% of recent guests gave this home’s location a 5-star rating.
Beach holiday home with awesome views and great location walk to beachfront. Spacious secure modern house fully equipped for your convenience.
Free parking on premises
Check-in is anytime after 2PM
Check out by 10AM
Location of Jan's property is great However, we were disappointed by the shortcomings - items promised in the listing were not provided and many items had to be requested via (cumbersome) Whats App since Jan has relocated to the UK. 'Free parking on premises'/'off street parking …
Response from Jan:
Thank you for your review. I didnt leave a review for you as guest as I didnt have much to say except that it was an exhausting and disappointing experience for us. However we do take reviews seriously and endeavor to improve in response to the complaints: Please note that it would be impossible to accommodate that huge people carrier vehicle in our garage, and secure parking was never advertised. The driveway as well, is not big enough for a minibus. The BBQ is stored safely for good reason until guests ask for it - to avoid lids blowing away, being rained on, or being pooped on by the birds. It was wheeled up to your terrace on your 2nd day of a 14 night stay. The alarm is now fixed, unfortunately had been fiddled with, we have had a summer full of guests and things like this happen. Aircon: very very few properties in CT have aircon or central heating, and especially not in every room, that is a huge luxury. Cape Town doesnt get hot or cold enough for that to be provided in every room. We have aircon in the lounge which is open plan and cools the whole upstairs of the house. We provided large containers for the water restriction recommendations, and then replaced with different buckets as you asked for handles. No problem! The water restrictions are a directive from the City of CT and all our guests have embraced with a lets do this attitude. Toaster and hairdryer had been borrowed by other guests next door and not timeously returned, but we retrieved and provided them immediately as asked. Ive never had a complaint about the beautiful white linen full length lined curtains, nor the pool, its beautiful and private and all other guests have loved the house and pool. There is tons of crockery and glassware and the house is fully equipped as stated. I think the previous guest reviews are testament to how our visitors usually enjoy their stay. My communication with other guests is usually so pleasant and fun and they message me with happy thanks and positivity. Ive remained friends with quite a few guests, and most of my reviews of my guests state that I would welcome them back anytime. Our housekeeper was patient but we found the whole experience really tiring and felt that whatever we did, bending over backwards to keep you happy, was never enough. Im really sorry that you felt this way about your stay, mostly guests are having way too much fun to complain constantly. I suggest for potential guests reading this review that they rather read all the amazing reviews we usually receive for a more positive point of view.
Response rate: 100%
Response time: within an hour
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