Thank you for your comments. I am sorry that Enrique could only welcome you to the house and could not offer you the service of picking up the suitcases of the car and taking them to the room, the reason is that you inform us about the arrrival time will be around 17h and you arrived, later than 18h, unfortunately he cant' stay the extra time you asking for to carry the luggage.
Regarding the coffee machine, I am sorry that one of them did not work well, I have removed it from the house so that it does not happen again, however I think that should not be a big problem since in the house there is a more manual coffee maker and an Expresso Machine with capsules in perfect working order.
After all I want to thank you for leaving the house clean and in perfect condition and I take note of your comments to improve in these aspects. Greetings.