Good day Mr. Robinson,
First of all I extend my dearest apologies regarding the inconvenience on receiving, by mistake, an uncleaned room. Though, our team was able to get the room ready for you entrance immediately.
I was informed of your check out 1 day before, even when there was a compensation offered by the front desk on giving you a Junior Suite for all the inconvenience. But, due to a personal issue and you had to leave earlier.
Lastly, responding to the cienpies/centipede, you may have notice we're located in a very privileged forest area. This place provides a very calm and soothing environment to all of our guests since there is no noise whatsoever. But, with this said, we're less the 10 minutes from the city and touristic attractions.
We're surrounded by thousands of amazing and beautiful species - even insects! All of our rooms provide each guest a clean and confortable atmosphere, but as I mentioned before, insects are part of the environment and are totally harmless. We certainly take all the measures to reduce the chances of these getting to unwanted areas without affecting the nature and our guests' experience; which is our main attraction at the Albrook Inn for all our birdwatchers, entomologists, and all guests who are passionate by nature.
We don't consider we should've receive such an exaggerated review for a situation solved immediately and even compensated.
We hope you have a great day!