3 self catering suites which can be rented together and are perfect for corporates, families, large groups, stag and hens - above a fantastic traditional pub in Lovely Kennington!
Check-in time is 3PM - 12AM (midnight)
Check out by 11AM
I’m not sure who stayed here before and rated this place 5 stars but it certainly wasn’t anyone who has stayed at a 5 star hotel before. I don’t mean to sound snobby or disrespectful but when you pay as much as we did for two families to have a nice place to stay, you expect mor…
Response from Hollie:
I am so sorry your experience and our suites where not what you were expecting when booking. By your comments I can see you thought you were booking a 5 star hotel rather than the comfortable affordable accommodation for large groups. Indeed your booking was expensive based on the fact only 12 of you stayed. However these 3 suites you booked can accommodate up to 31 guests and the price is based per the suites and not per person. The listing does not mention kingsized beds but it does list out all bedroom layouts, beds available and sleeping arrangements so this should of been clear to you before arrival nor does the listing mention about a kitchen or dining table. It does however tell you there is no other cooking facilities. You also received a welcome email with all facility and room layouts prior to checkin. I am very sorry you felt the suites were not cleaned to a high standard as I am usually very strict on this and feel totally let down by the new cleaners I employed - I have, since your departure, employed new cleaners who I will be making sure clean to my standard again. The building was built in the 1800’s so has traditional large sash windows which let in lots of light when the weather is good but equally allow some traffic noise to enter the rooms on busy nights as you would in any city. I know you spoke to Andy the pub manager whilst staying and he tried to accommodate your requests & requirements of which I was notified of after you had left - but I really wish you could of spoken to me or contacted via the messaging system so I could address any of your issues and ensure you had a more enjoyable stay.
I love Brighton and it's fantastic shopping, eating & drinking - and there's a beach as well! Couldn't get any better :)
Response rate: 40%
Response time: a few days or more
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