Thanks for your review and expressing your concerns. To be fair, the unit you had originally booked has been sold by the owner. As an alternative, we found you a bigger unit, with higher levels and better view and honoured the same rate.
The rate you paid was under market value and should we have simply cancelled the reservation, you would not have been able to find something of equal value. We actually did you a favour.
As per our rules and agreement, we do have the right to enter the unit to show prospective tenants and maintain the unit.
We have been super accommodating in driving you with your bags from the pickup site to the location and also purchased a NEW chairs and relocated a dining table for you, to accommodate the change.
We have gone above and beyond, when we simply could have just received other bookings for higher rates. These things do need to be recognized for a non biased review, thank you.