Historic grand Victorian located on prestigious Reeds Island -- a hidden jewel of Big Island that was once home to Hawaiian royals. Situated on the Wailuku River, the Hilo House is only minutes from Hilo's historic downtown and beaches.
All guest will receive a use agreement after a booking is made. The use agreement MUST BE FILLED OUT AND RETURNED BEFORE CHECK-IN.
NO outside guests are allowed on the property unless approved by manager and/or owner
a.No damage is done to unit or its contents, beyond normal wear and tear.
b.If the premises appear dirty or damaged upon Check-in, Guest shall inform Homeowner/property manager immediately.
c.No smoking. Smoking will result in additional costs to remove smoke damage and odor from rugs, curtains and linens to prepare for the next guests.
d.All keys are left on the dining room table upon departure. A lost key will result in a $35 fee.
e.House is left locked when not present in the unit and upon departure. Guests are responsible to take all reasonable, necessary steps to protect rental property from theft and damage.
f.No linens and amenities are lost or damaged, including but not limited to shampoo, conditioner, flower vases, kitchen appliances, furniture, etc. Excessive messiness will result in an automatic forfeiture of the $500 damage deposit.
g.All rental fees and charges accrued during the stay are paid prior to departure.
h.Noise complaints from the neighbors will result in a forfeiture of the full deposit amount.
i.Absolutely NO rearranging of any furniture. Re-arranged furniture will result in an automatic forfeiture of the $500 damage deposit.
Guests will be responsible for any and all damage, loss or theft to real and personal property assigned to the rental accommodation caused by guests, whether accidental or due to guests' negligence. Guests understand that they are also responsible for damage in excess of the amount provided by the damage deposit.
Cancellation Policy: ALL CANCELLATIONS MUST BE RECEIVED IN WRITING.