Where is Renata? We asked can we book number for 3 persons with late check-in and check-out, because we had late flight and late departure from Tallinn. She said yes. We paid for 3 persons, it's written in recept. The day before arriving Renata wrote that she didn't understand that it is three persons, and we need to pay extra money. After some time before my answer she said that everything is fine we don't need to pay. Ok. We came to hostel and midnight and found it closed, without administrator. Renata knew, in what time we will arrive. We ask for the help at waiter from near bar. I don't know with whom he was talking to, but he was told to code from intercome and where lying keys from room. We were really tired and disappointed but at 12 o'clock we we're woke up by room-service guy who told us that we need to go out. We explain that we book room on AirBnB with Renata and we have late check-in and check-out. Ok, he leave. After few minutes some woman came and say we need to go out. I need to ask "Who are you?" She is administrator (where were you when we arrived?). She told that we can't stay after 12 o'clock or we need to pay extra money. I said that we have recept and letters from Renata where she answer that yes, we can book number with late check-in and check-out. Administrator talked with someone by phone and leave, without any words and regrets.
Hostel is nice, but it's most horrible place I have ever been. I can't understand how thay can deal with customers that way.