hi madam, Thanks infite for choosing our apartment and our complex with all its services, you are welcome !!! I'm sorry to have read your words, in the complex of san zanobi, we have a small reception, a sofa, a mobile phone point, a private garden, we also offer guests the opportunity to enter without problems. There is a numeric keypad by entering the code you can enter and, next to each door there is your own number. On airbnb there is an automatic section on the messages, with warning, start your check in with the photos step by step, moreover it is very simple. I'm sorry you wrote that you have slipped randomly, we respond to airbnb, (Hidden by Airbnb) , viber and regular messages at any time, with all photos, despite receiving a message on private mail, a notification on airbnb, is written anywhere and convenient and very simple and gives you the ability to enter independently without having to pay extra for the delay due to the train, the taxi driver or something else that often happens. You can be without any thought !! you are on holiday !