A mutual friend of my cleaner and I killed himself shortly prior to Gregory's arrival. The small ripple Gregory felt (having to arrive an hour later than originally planned) was apparently too much for him and his wife to deal with. I enjoy providing a clean and awesome place for travelers, but once in 90 times there will be a human aspect and I will always choose the humans in my life over a dollar. Sorry that caused you to have a bad experience, Gregory.
As for the ground floor, it is not part of the "entire home" - this is a multi-unit townhome. Top 3 floors are residential and the ground floor is commercial. They are keyed separately, and have separate entrances/exits. You will not get access to the commercial space on the ground floor, nor have I ever advertised access to the ground floor unit. I think maybe Gregory was too emotional from having to arrive an hour late to comprehend this.
Nobody will have access to the home you rent except a cleaner on occasion, with prior notice.