unfortunately I didn't have the pleasure to meet you.
Thank you for the review, i just want to be clear about some points on it.
If you were using the "access without stairs" filter you will notice that the apartment is not on ground floor, this means if you were using the filter "access without stairs" you will not see this apartment, also you could let us know in a message that you need a place on the ground floor, you need to be more carefully reading the info about the places you reserve, we don't want you to to have another bad experiences like that in the future, please be careful and use the "access without stairs" filter in the future.
We are really sorry about the safety box issue, our new receptionist was kinda new, and sine no many people ask for the safety box she did not have any experience on it, however, you mention "only the tenant should have access to the safe while staying in the room for security reasons" we strongly disagree, what do you think will happen if you lost the key? or what if you take the key with you at the check out by accident? that will be really really bad for both of us; nevertheless we are really sorry for this situation, and Jessica already had a small training on the safety boxes.
Saludos, Ricardo Molina