1 private bath
1 private bath
Sparkling clean5 recent guests have said that this home was sparkling clean.
Great check-in experience100% of recent guests gave this home’s check-in process a 5-star rating.
Cleaning service every day, if you do not want cleaning every day please let us know, in the building there are 4 apartments (this is one) and three small rooms
Small balcony overlooking the street
This building is managed by the Hotel Sueño Maya
Not safe or suitable for children (0-12) and pets
No smoking, parties, or events
Check-in time is 3PM - 12AM (midnight) and check out out by 12PM (noon)
The positives It's a good place to stay in, beds are confortable and it is close to the north beach, which is the best beach in Isla Mujeres. You make 10 minutes walking to the beach, and 5 minutes to the shopping area. The air conditioner works great, and it has a private balco…
Response from Marce:
Hola Silvia unfortunately I didn't have the pleasure to meet you. Thank you for the review, i just want to be clear about some points on it. If you were using the "access without stairs" filter you will notice that the apartment is not on ground floor, this means if you were using the filter "access without stairs" you will not see this apartment, also you could let us know in a message that you need a place on the ground floor, you need to be more carefully reading the info about the places you reserve, we don't want you to to have another bad experiences like that in the future, please be careful and use the "access without stairs" filter in the future. We are really sorry about the safety box issue, our new receptionist was kinda new, and sine no many people ask for the safety box she did not have any experience on it, however, you mention "only the tenant should have access to the safe while staying in the room for security reasons" we strongly disagree, what do you think will happen if you lost the key? or what if you take the key with you at the check out by accident? that will be really really bad for both of us; nevertheless we are really sorry for this situation, and Jessica already had a small training on the safety boxes. Saludos, Ricardo Molina
I stayed there with my boyfriend for 3 nights. We booked this trip last minute and everything with the location of the beautiful room was adequate. We did not have any problems with getting around, asking questions or even getting special requests. We were able to book an excursi…
Somo una pareja, nacidos el 87 y 85, no somos nativos de la isla, hemos vivido la mayor parte de nuestra vida aquí y nos encanta. Trabajamos y vivimos del turismo desde hace más de 10 años. Las propiedades que administramos son manejadas como pequeños hoteles ;)
Languages: English, Español
Response rate: 100%
Response time: within an hour
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