We are always delighted to receive honest and fair feedback from our guests and we continue to try our best to ensure that all guests have a wonderful experience while staying with us. With regard to Brian’s evaluation, I’m not entirely sure what he and his partner were expecting. Firstly as it states on the Air BnB website there are single Bedrooms and also a Double bedroom. Since there were just two people staying at the house, there was suitable and comfortable accommodation to accommodate an ‘experience’, whatever that means. Secondly we do not provide alcohol for our guests and did not at any time indicate that we would provide Brian with wine. However we do offer to provide our guests with Tea, Coffee and breakfast free of charge which Brian declined and chose not to mention. Light bulbs blowing is a fact of life, but if we had been alerted to this or any issue we would have dealt with it immediately. The lack of kitchen towels was an oversight and we apologise for that. However, unfortunately Brian did not communicate any issue to us at any stage while staying at the house.
The many guests that have stayed in our accommodation over the last few years always comment on how responsive we are to any queries or requests. On occasion there may be some small issue needing to be dealt with, but unfortunately in this instance we wern’t given the opportunity to resolve any issue that Brian might have had.
We hope Brian and partner continue to enjoy the remainder of their time in Ireland.