Oh my ~ ~ two harsh reviews in 3 + years. You are the second challenged Guest in 3 + years,Nancy. Agh and I am so close to being labled as a 'Super Hostess' ~ ~ Indeed, a rude awakening. So sorry Nancy, clearly you had another vision for Airbnb.
Let's go through your challenges together. 'There is only learning', is one of my personal mantras ~ ~
I. I am noting that you did not read my site, or read all the other reviews. I did state that the air mattresses are the state of the art and there are layers of several mattress covers, comforters, with a deluxe 3 1/2" thick mattress cover over-all. I can appreciate that to some the thought of air mattresses is off-putting, but actually the new air mattresses are such that many people are now sleeping on them everyday.
I do hear that you most likely prefer a hard mattress. Probably wise to mention that from the start. . . . and wise for me, I note, to ask ahead.
I believe I did ask you to please do read my site ! That it does matter !. That room which runs for less than the other two rooms is billed as a very simple, lovely twin or king, and I explain that I started offering it because Guests asked if I didn't have anything else for their friend to stay also. And once I let that person stay, it was uncanny how I just started getting more and more requests, and two friends, couples staying there became normal. I got from that start that I wanted to offer soloadventurers an opportunity to enjoy this unique home and location and thus the room essentially rents for $112, and has all the same lovely amenities available which go for $170 across the hall. Indeed with the added person in that room it runs $147.
Yes, behind a whole row of rather poetic long draping cotton cottage drapes, are pristine washer and dryer and the linen closet. Cottages, actually probably most cottages on islands off the coast of Maine, especially those which are older, don't have the space which new construction and space affords. It is its own type of charm which either suits, or doesn't. Charming shaggy chic truly is not for everyone, I hear you. And I will add some copy to my site to mention this. I thought the photos were fairly clear. Will refine how I address this. Though I must say, I get couples coming back to that room because they love it so much. My . . ."very simple lovely" . . . was clearly not what you were imagining. I thought the photo captured the space. Will address that with fresh eyes. Thank you.
2. I hear that my exquisite - the largest, most plump raisins in a three type varieties; my exquisite apricots that are the most amazing I have ever tasted, sometimes figs, cashews, pistachios, pecans, walnuts - 3 types of chocolate, often fresh organic apples, grapes, watermelon, blueberries, raspberries, or strawberries - totally did not resonate with you. I would so appreciate hearing what you would have loved to have found when you walked in.
The organic cow's milk, the organic half and half, the organic coconut milk, or the organic almond / coconut cream for your cereal with fruit - clearly not to your liking. Some of the most exquisite coffee and teas available on the planet, available whenever you wanted, along with the taste thrills.. .were not attractive to you. I hear you clearly.
Many of the Airbnb's don't offer any breakfasts. I do mention on the site that the Peak's Cafe offers standard fare and is an island institution. I hear that you were far from delighted.
It is totally helpful if you mention your being allergic to nuts, from the start. I just had no clue ~ I am so sorry.
I totally hear that the porch, which is actually 97% totally solid - is ripening to be replaced, especially there by the french doors. Now Nancy, that is the thing. . . I have been waiting two months this year for my favorite carpenter to return from Florida to work on several projects. It is beyond a stretch in patience, to get and keep a maintenance rhythm in tow. The challenge is that it actually begins to feel so comedic that one just stays in line and keeps o (Website hidden by Airbnb)
Peaks is such a treasure of an island ~ . . .the only island of the 364 Calendar Islands which one can ride a bike, a car, or walk all around the perimeter. There are so many charming walks. Some rarely leave my porch or living room ! Peaks Island is a charming, delicious 15 minute ferry ride. . . to Portland, which was name the "Foodiest Little City in America" for 3 years in a row. We say that the Old Port, to us, is an extension of our front yards - how poetic is that. My location is truly uniqu (Website hidden by Airbnb) minute walk to the ferry, but because of my landscaping, one feels removed from the activity and intimate with the Harbor. Sunset off that porch - has totally enchanted most of my Guests. I am very close to a SuperHostess rating - which really does say that for most people they are delighted with my home.
Some have even said that their favorite memory of Peaks was of playing chess on the front porch, looking out over the harbor.
I am so sorry Nancy. I am especially sorry that somehow I did not get your message of distress on Sunday morning ~ ~ truly.
When you arrived and rang the bell - it felt stressful, because, as I explained, I do mention this several times on the site and was worried because I had just been about to run an errand at that time and as I explained I once had one other Guest (3 + years) who literally sat on my front stoop, for 3 hours, waiting for me. . . instead of "just walking right on in and getting their Welcome Letter with their name on it." So painful for a Hostess, besides the Guest. I believe I asked if there were a better way that I could have transmitted this. I apologize if it felt like scolding Nancy, rather than my sharing my shock and fear that anyone ever sit outside when they were just a door handle away from their own Welcome Letter, and lovely beginning of their stay ~ *
I wish you the best Nancy. You have nonetheless allthemore given me food for thought and this is how one learns and grows. Thank you.
Airbnb is a treasure of a global community. It is not the traditional Bed and Breakfast experience. Though, I can hear that you would be shocked to imagine that I have had some call us the Downton Abbey of Peaks Island ! Everyone is so different ~ ~
I do support you to read the site of any future Airbnb Hostess, several times until it feels truly clear what is being offered. And I do support you to please put your challenges and desires up front before you register.
I enjoyed meeting you both and I wish you a great holiday on the coast of Maine yet - don't give up !