4BR with spacious living room
Complete set of beddings good for 15pax only
Free parking on premises
Check-in is anytime after 12PM (noon)
Check out by 11AM
While I really enjoyed my stay in the house, I was really disappointed about the points as below. 1. It was confusing for me to be forwarded 2 times. (Ms. Grace￫Secretary￫a man) 2. The price is not clear. While the document of our contract shows 5k payback as deposit, the money…
Response from Grace:
Hi Sir, Thank you for the comment and we really love to received comments from our previous guest. I do apologize for the confusion we made ob you. Your booking was assigned to several team members to make sure that you will arrived in our resort sound and safe. The Man is Mr. Pewee who was assigned to pick you up from certain area going to our resort, the secretary was assigned to mak sure that everything will be ready inside the house before your arrival. You mentioned " additional payment" but we never asked about it because the price was posted here in airbnb. However, upon check in we required Php5,000 security deposit and it should be refunded to you upon check out ( if no damages incurred during your stay) but you also said that this amount did not return to you. The security deposit should be return to you but if did not happen then we will politely return it to you. I apologize it did not came to my knowledge immediately. I will conduct an investigation about it because the secretary denied about it. I will get back to you as soon as I find out what really happen and why the money did not refunded to you. Lastly I just want to ask if they gave you a proof of receipt of the Php5,0000? If yes please kindly email it to (Email hidden by Airbnb) Once again, i do apologize for what happen and Thank you for being a nice guest.
Hi I am Grace Gayuma, I love travelling and meeting people. I hope you will have a great time and enjoy your stay at Perfect for Family.
Response rate: 50%
Response time: within a day
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