Response from Steven:
I promise any of you who read this: I will do everything in my power to make sure your stay at my house is pleasant and without problems. It is a beautiful home and an excellent value.
It's interesting that Mr. Kent fails to include many relevant points.
First, let me make it clear that I told Mr. Kent well in advance of his stay that if there were any problems while he was at my house in Mexico, he should reach out to me. Because the house is in Mexico and I am in Arizona, there are sometimes issues about which I'm not fully aware because of the distance.
Mr. Kent did not reach out to me while staying at the house. I assumed everything was fine.
However, after his stay ended, I reached out to him to see how his stay went. He did not respond. As such, I thought maybe there were problems.
I reached out to my management company in Mexico and was told that there were a number of issues. 1. the bathrooms were filthy with feces left in the unflushed toilets; 2. a blood stained bathroom rug; 3. some damage to a blender; 4. all of the A/Cs were left on.
I then forwarded the e-mail with these problems to Mr. Kent. Because he hadn't responded to my initial e-mail, I assumed that his lack of response was because of these issues. I forwarded the e-mail and stated: "See below. Care to comment before I contact airbnb?" Maybe Mr. Kent is extremely sensitive in nature. I do not see this as accusatory. Had Mr. Kent responded to my initial e-mail, reaching out to him to see if he enjoyed his stay, maybe all of this would have turned out differently.
Mr. Kent asked me NOT to involve airbnb in these issues and that he would resolve them with me. He pointed out that there was a problem checking in, as he had to show ID and that the management company made a copy of his DL. He told me that there was no propane for the grill (had he contacted me during his stay, as I had asked, I could have resolved this problem in a matter of minutes) and that there was no soap for washing dishes (again, simple to handle had he contacted me) and that the kitchen knives were dull and broken points. He also didn't receive the garage door opener for some reason when he checked in. Again, I could have handled all of these issues very quickly had he reached out to me during his stay.
Upon further investigation, after Mr. Kent asked me not to involve airbnb, I discovered from the management company that the blender issue was not due to Mr. Kent's group and I told him such and apologized for having brought that up.
However, the toilets full of feces, the blood stained rug and leaving the AC units on were all valid issues.
I left town and had no way to contact Mr. Kent while I was waiting to hear back from my management company, but did so upon my return. I decided to take the high road about the issues. He asked what I wanted in compensation for the rug. My response was whatever he thought it was worth. He said $10, I agreed.
I dropped the other points as a courtesy and because he requested that I not report his filthy treatment of my property to airbnb. Anyone can make a mistake, so I just let it go.
My brevity yesterday was due to coming back to work after being out of the country and being busy.
I left a decent review about him. In response, and in retaliation for god knows what, he wrote the above review -- I find it underhanded that he asked me not to involve airbnb, which I did not, but he chose to do so. And, the review omits so much as to make it seem like I do not or did not care about his stay, when the truth is quite different.
I will say this: like with ANY property, be it fancy hotel, a hostel, a regular hotel, a house or whatever, there are. at times, issues unknown to the owner. That is why I always provide my e-mail and phone # so that if there are issues, I can get the management company in San Carlos to handle them immediately. Given the house is in Mexico, I cannot know, from day to day, the exact status of everything in the house.
Mr. Kent did not report any of his issues during the time of his stay, so I had no way to fix them for him. Had he done so, as I requested, most of his issues would have been resolved in a matter of minutes.