We accommodated Jim and his family at the highest level and offered a 5 stars service to him and his family. Jim and his family used Airbnb for the first time and they were expecting to have a hotel service rooms and also asked for free cleaning services 3 times a day in the villa; things that we cannot offer for free. We are not a hotel ! Regarding the swimming pools, there was a big sandstorm in Marrakech which made turn the swimming pools green and dirty; we called right away cleaner and a gardener to make it turn clean and blue ! In summer, Marrakech is very hot and the temperature can be between 45-50 degrees with hard winds which does not make cleaning easier ! Sometimes, we cannot deal with mother nature ! Regarding the ANTS, One of Jim’s family member ate food inside the bedroom and left some pieces of food on the floor which made the ANTS come in; its not our fault Jim if you or one of your family member ate inside the bedroom and especially left the doors and windows of the bedroom opened ! How can you complain about that ?? The bedrooms were cleaned everyday and all the bedsheets were also clean ! Jim and his family were very demanding and we responded to all their inquiries and still they were not satisfying ! We have all positive reviews and Jim was the first one to write such a bad review. We offered him a very good service ! At the end of his trip, Jim even thanked the cooker and the housekeeper for their help in the villa and seemed to be satisfied in the house and after that he still wrote a bad review ! It demonstrates the kind of person he can be. Therefore, Jim and his family will not be welcome in the villa next time. I Do not recommend this guest !