Thank you for your review and feedback. For some unknown reason this review has arrived after we have already has 2 other sets of guests at Villa Grange. The pool cues have all been replaced as referred to in the excellent reviews from other guests. This villa comes with the services a villa manager, who is on hand to assist with guest requirements, we were unaware of any incidents with the baby sitter as nothing was communicated to us, which we urge all guests to please do advise us of any issues. We have spoken at length to the villa manager who did indeed arrange a baby sitter and we are advised that the baby sitter was used without incident in the first night, the standard hours agreed and charged being 8pm to mid night. We are further advised that on the second night, by 12.30 the guests had still not returned home and that the baby sitter called the guests and asked them politely to return right away as it was already past 30 minutes from the agreed time. The guests then returned home and refused to pay her. We do not agree with the comments regarding either the price or the condition of the villa. Villa Grange is very popular, always booked and is very reasonable priced, as testified to by the numerous excellent gusts reviews on many booking sites. The villa is very well maintained by the owners. We respect that every guest is entitled to their opinion, but the negative matters expressed in this opinion are refuted and are most certainly not shared by all the other guests.