Hi Issac, I am sorry to hear that you had a negative experience. Seems like there was quite a bit of miscommunication. I would like to point out that all the information on parking (and the importance of parking in the correct spot) can be found on our listing. Also, I attempted to communicate with you via Airbnb a week prior and then texted you to try and coordinate the day of your arrival. Unfortunately, I did not get a response via either. The lock-box is a backup plan so to speak when there is no one home to greet guests. In your case, someone was home all day and was prepared to greet you/ let you in.
I was also unaware that you were bringing a pet. Generally, when guests with pets book they directly state they will have a dog/cat with them and then give me a brief description. With that information, I can prepare the space accordingly. I even like to have them all meet outside first, so everyone gets along.
I would like to clarify that I was not accusing you/your dog of having an accident nor would I care to be honest. Dogs are dogs. It happens. I was just simply asking.
Lastly, I would like to address your comment about me being a host. I have been doing this for over two years now, and I do love it. I try my best to provide guests with a clean and comfortable stay. Overall, I think this review was a bit harsh, especially since you were only here for less than 24 hours (we probably interacted for about 10 minutes in-person). I am happy to issue you a refund because to me, it's not about "the buck" and I take quite a bit of pride in hosting. Please give me a callback when you have the chance and we can get you that refund.