WARNING!!! PLEASE DO NOT BOOK THIS GUEST.
I wanted to cancel Samantha’s reservation from the start. Especially, after hearing that the heater had not been fixed, as scheduled that day.
After I was informed that the alarm was for carbon monoxide, I told Samantha I would have to cancel her reservation.
But she did not want to move, or “deal with the hassle with finding another Airbnb”. I thought it was strange that she would rather manage this stressful situation, than move on, but since it was “pouring rain” outside I decided to have a little sympathy and let her stay, only if the space was cleared by the gas company, which it was.
When I informed her that my apartment manager was on the way, in order to deal with the situation. She insisted she and her boyfriend wait for the gas company themselves. This made me uncomfortable, especially after ---
-- I called her “verified” phone number and was routed to a VERIZON CALL CENTER.
When I couldn’t contact her, I emailed her through the Airbnb system, and then, she would call me from an anonymous number.
My alarm bells went off, and I knew instinctively she would be a problem. I shared these concerns with my apartment manager, but he said Samantha seemed like a nice girl and I chose to trust his judgement.
When I asked Samantha to give me her phone number, she claimed her phone had a bad signal. Clearly she was trying to stay as anonymous as possible, given her history with looting and trashing Airbnbs, as stated in reviews by other hosts.
After her stay, my cleaner was horrified with the mess left inside, and could not believe that Samantha and her boyfriend--
-- stole two pillows from the bedroom, and had clearly rifled through the place. I am still not sure what all is missing.
In fact, she broke a Venetian doll, given to my by mother, who passed away last year. She claims “it "fell" from a very hard to reach location. She did email me that she broke it and asked if she “should pay for it”. But I feel this was more to gauge my reaction to the destruction left in my unit.
I was so appalled by her and her behavior, I had no words and let it go.
In fact, I had to replace grease laden sheets, missing pillows, missing pillow cases, ruined cooking pans, probably left from the rotting meat she left in the trash can.
In fact, I had to pay my apartment manager extra to deep clean the apartment after just a 4-day stay. This unit is always VERY clean.
In fact, I had to pay the gas company extra to make sure the thermometer was fixed and the unit safe.
In fact, I was so disgusted with this guest, I resolved to learn from this incident and better screen the guests. I made the huge mistake of not reading the reviews posted by other Airbnb'ers first, because I trusted the “quick book” option.
After reading other reviews, I can see this guest has a pattern of disrespecting homes, and taking things that don’t belong to her, and seems to be a drifter, staying in a different location every other week. It makes me wonder what she is hiding from, especially given the false information in her profile and distorted profile picture.
I was going to leave this one well alone, since Samantha seems off balance and is a loose cannon. But given this bad review, I have no choice but to comment.
I would like to add that, even when I am out of town, I am always accessible. I was on the phone with Samantha, my apartment manager, and the gas company from start to finish (the gas company needed my verification and clearance to work in the apartment). If I am unreachable my apartment manager will deal with any and every situation, but I am always a phone call away.
My mistake was, not following my instinct to cancel her from the start.