Well I guess Shalini isn't one to look on the positive side of life! Yes the carpet is a little stained by other guests - actually one stain in a big room - but then she only paid £35 a night for a well-equipped spacious apartment - if we replace the carpet we'll need to charge a lot more than that, so sorry you thought we were poor value! And indeed we didn't give her a little bar of soap - but most people are instead grateful for the shampoo, conditioner, washing-up liquid, salt, pepper, tea bags, coffee, sugar, dried pasta, etc that we leave in case you've forgotten them. My wife even baked them a cake for arrival. And cheekily enough she came to the door to ask for more tea-bags, and some firelighters and free wood, which we happily gave her. Tell you what Shalini, next time book a flat through VisitScotland and pay £1000 for your week instead, please don't come back to us!!