Hey Louise we apologize for providing you with a less than perfect experience, we normally tell guests that we have supplies in the entrance hallway, which is completely separated from all the rooms by doors and we try to avoid this if we can, but I will add this to the listing just to be safe. I also always ask all my guests if there's ANY THING they need or want to ask big or small to contact me, I'm available by phone on (Hidden by Airbnb) or airbnb 24/7 and am always happy to help my guests, you're here to enjoy Prague and we are here to make sure that happens, it is truly a passion of mine to share the beautiful city I love that is why I'm happy to work with Airbnb.
When you contacted me I immediately contacted Lucia, and told her that the guests were not interested in making any new friends, and to leave the flat alone. (we already had both other flats prepared anyway) She was completely surprised because she knocked and called out when entering the flat and you were all very friendly to her and ended up chatting with her for a long time, even though she was busy.
When I wrote the guests I explained my surprise that she was supposed to knock and that she wouldn't bother them again, I take all my guests concerns very seriously, not just for concern of bad reviews, but like I said I really do want them to enjoy Prague to the fullest, from sharing my favorite places to providing basic privacy and nice accommodation.