The location, huts and pool were perfect! Very beautiful and clean, in general really great. But the communication with the staff can be improved:
- In general really stressed
- scooter back break didn't work properly. When mentioned, they said it would be fine. After being persistent they fixed it. And so glad they did, the roads were REALLY rough so a decent back break is necessary. And no helmets available for safety
- we booked a massage for two at the same time. When only one masseuse arrived, what clearly wasn't communicated well, a staff member decided to do the massage herself. She wasn't a pro, that's for sure...
- After asking to arrange transport for our departure the day before AND the same morning, still nothing was arranged at the moment we wanted to leave. we had a tight schedule, because of 2 boat reservations. First they told us we could take a later boat, when we insisted we couldn't they decided 15 minutes over time to bring us with our heavy luggage by scooter. Down the road the original transport came and we made it barely in time.
Long story short, everything was great but maybe it's better to listen first before acting.