Oliver, first and foremost, thank you for your feedback and long review. We appreciate it.
In regards to cleanliness, you mentioned only 2 things : The mats in the bathroom, I couldn't agree more with you, WE HAVE BOUGHT NEW ONES. And the musty smell in sofa, WE HIRED A PROFESSIONAL COMPANY TO DRY CLEAN the couch.
Again, we don't live at the property and if no one brings up to our attention we won't know.
This also goes for the light bulbs, you are the first guest bringing it up to our attention, so thank you again for that. I wish you would have mentioned while at the apartment and we could have arranged all that while you were at the beach or something.
The check in you are definitely exaggerating, and fortunately sometimes we allow our guests to stay a bit later depending on the time of other guest arrival, so in your case you had told me at 5pm and you RECEIVED all the information you needed before your arrival time. Sometimes I can make it in person and sometimes I won't so then...we will give the lockbox code which we will only know on the day of your arrival, you had the information prior to your arrival time so you could check in yourself at anytime after 3pm, just not at your time ( which you wanted to have days before)
For security purposes we only give out LockBox codes on the day of you arrival.
Thank you again for staying with us and for your review.
Have a wonderful 2017!!!