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Nai Harn : Very nice property !

Yves User Profile
Yves

Nai Harn : Very nice property !

6 guests
3 bedrooms
3 beds
3 baths
6 guests
3 bedrooms
3 beds
3 baths

My place is close to nightlife, the city center, and parks. You’ll love my place because of the ambiance, the light, and the outdoors space. My place is good for couples, solo adventurers, business travelers, families (with kids), and big groups.

Amenities

Kitchen
Wireless Internet
Iron
Free parking on premises
Hair dryer
Hangers

House Rules

No smoking
Not suitable for pets
No parties or events
Check-in is anytime after 3PM
Check out by 11AM

Availability

4 Reviews

Accuracy
Communication
Cleanliness
Location
Check-in
Value
Peter User Profile
Peter
March 2018
We do not recommend this apartment or any in this block! Since arriving we were plagued with issues concerning the apartment. Each time the technician came out he tried his best, but what could he do if the air conditioners all need replacing and the plumbing is falling off the…
Yves User Profile
Response from Yves:
We are regretful to hear of the guests experience while staying in our property. Our guests are encouraged to notify us immediately for any concerns regarding the property while they are occupying it. We have staff assigned to cater as promptly as possible to any help they need while staying with us until everything is settled for them. For the unpleasant smell we have been notified by the guest about this and we immediately sent our staff to the property to resolve the issue. We acknowledge the concern of the guests about the pictures reflecting on air bnb and we maintain our properties as close as what it appear on air bnb with few changes in the decor to make it more presentable and appealing to guests. To ensure that the guests are comfortable with the property, by the time we received the notifications about the AC issues, water leaking and furnitures ,we sent our technicians to the property to immediately fix the problems. After our technicians fixed the problems and offered to be transfer to our other property unfortunately the guests still are not satisfied. (Website hidden by Airbnb) For the refund request, we gave courtesy credit to the guests and on top of the monetary refund we waived the electricity bill for our guests. (Website hidden by Airbnb) Nevertheless, we take all feedback seriously and will use this to continue to better our services for all our guests and we hope this helps address the concerns posted in this review and we hope to see you back in Phuket soon.
March 2018
Ren User Profile
Ren
April 2017
Nice quiet residence! I liked the ocean view from the pool on rooftop.
俐君 User Profile
俐君
March 2018
就是到的第一天没有水洗澡,要去隔壁借厕所洗澡,提前很多天订的酒店,没有提前安排好。这点不满意
Yves User Profile
Response from Yves:
"It was the first day I had no water to bathe. I had to go to the bathroom next door to take a bath. Many hotels booked a few days in advance were not arranged in advance. This is not satisfactory."We appreciate the guest's feedback regarding their experience at our property. We also ensure that our properties are ready for use upon guests arrival and this includes ensuring the water in the bathroom and other amenities are in working condition. Our guests are encouraged to notify us immediately for any concerns regarding the property while they are occupying it. We have staff assigned and a dedicated email and phone number to cater as promptly as possible to any help they need while staying with us until everything is settled for them. Tracing through our records the guest never brought up any of these concern regarding water issues in the bathroom . Had we known we would have sent our staff to address it right away. After we investigated the water issue, we found out that it was just an urgent water maintenance that lasted only for a day. Rest assured that this issue has already been taken care of and has been resolved.Nevertheless, we apologised to the guests for the inconvenience that it may caused to the guests. We hope this helps address the concerns posted in this review and we hope to see 俐君 陈 back in Phuket soon.
March 2018
Smily User Profile
Smily
February 2018
这真的是住过最差的房子,从预定开始,就不停让我们预定他们的车子。已经告知好几遍我们有预定车子。还要我们预定。约好4:30在健身房碰头,结果到5:15人都没有出现,好在司机帮忙帮我们联系上了之后,才有人姗姗来迟的开门。在办完入住手续后,我们发现整幢房子的下水道都是堵的,一楼的房间内没有彩光,房间内还有空调外机和泵房。家里老人根本没法睡觉。2楼的厕所和厨房水全都漫出来。3楼的厕所一个房间没热水一个房间的水龙头是坏的开不了。联系房东再次没有回应也联系不上。第二早上放出来的水是泥水连洗衣服都不行,只能外出买水刷牙洗脸。后来连水都停了啊。整个过程他们人都没有出现过…
Yves User Profile
Response from Yves:
The Guests encountered technical issues on arrival however they did not give us an opportunity to solve these issues as they chose to leave the property soon after check in. The issues mentioned were easily solvable by changing the aircon mode from fan, as well as leaving the water to run for a minute for it to heat up and run clear. This unfortunate situation could have ended differently had we been given some time to resolve it.
February 2018

This host has 2654 reviews for other properties.

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Hosted by Yves

Phuket, ThailandJoined in October 2013
Yves User Profile
2658 Reviews
We have more than 17 years experience in tourism & hotel management in Europe and Thailand. Our success is due to their high knowledge of the business, strong organization skills & the knowledge of 5 languages.
Languages: English, Español, Français, Italiano
Response rate: 100%
Response time: within an hour
Always communicate through AirbnbTo protect your payment, never transfer money or communicate outside of the Airbnb website or app.

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