we have been renting our house out for 20 years, never had a complaint. the pictures clearly show this as an older home filled with antiques, believe these people were looking for something newer, not only did she see the pictures on this site but i also showed her more which clearly show the taxidermy. i spoke with them the day after they got there and all was fine they loved it and they had my # and my caretakers # if they needed us, they now say there was a problem with a light the caretaker would have been there to fix itthey did not call either one of us i have people in the house now and they say there are no problems with anything. the taxidermy neither smell nor cause allergies,only live animals do that !!!never did i tell them they had to leave at ten, my contract says check-out is 11 and i told them they could stay until 12, they called me at 11:30 and said they had left,never did i say 10!!! they had said 11 people and there were 14-16 all beds were used house was not left as they found it, kitchen dirty and the house messy furniture and things moved and not put back. i am assuming the people that left , left because there was no place for them to stay the house only sleeps 12 !!! also there is no taxidermy in any bedrooms!!nothing is left out of my property description having an adirondack house only enhances my rentals that is what people want when they come to the adirondacks, that is why i showed them more pictures of the house that i have not been able to get on my site.lastly if they had complained when they arrive we would have gladly refunded money, i spoke with them 3 times during the week and they never complained, they seemed quite happy, you cant spend the week and then demand $ back, if i had the deposit $ i would be holding some of that back due to the way they left the house and the fact they were very rough on the house. i am very sorry to say my first airbnb experience was not good, i am used to a different clientele!!