Dear Steven, thanks for your feedback. We were sorry to hear your stay was uncomfortable, however, we would like to point out that while as you say, the extreme heat wasn't our fault, the lack of wifi and a washing machine were clearly stated in our info. What you took as an apology - a discount for your friend - was really our attempt to come to a compromise after your complaints about the washing machine being broken, when really you expected one. As for your other issues - it is the first time we hear someone complain about our friendly neighbour (who, by the way, watched after the house after you left having broken the main door! something we didn't complain about, nor claimed a refund for) and quite surprised for your comment about Bugnara. Yes Bugnara isn't Sulmona - which is why our house is more affordable and probably better suited for someone looking for a holiday in a smaller, quieter village. Please read your host's description and list of services carefully next time you book somewhere - reviewing a host's house in this way is really unfair and will affect all of our future bookings negatively.