To address the following issues raised by the guest.
Dusty: I personally checked the cottage after my cleaning staff had serviced it and found absolutely no dust. I even did an additional once over, to check that there was no hidden dust. This comment seems unfounded;
'Smelly': The linen is replaced after each check out as well as the rooms deoderised using Charlotte Rhys Linen and room spray. Once again, am puzzled by this comment.
'Unsanitary shower tub': The two 'stains' in the bath are aged stains and NOT dirt. The bath is old but is of good quality, compared to the plastic ones available now.
'Checkout policy': We will endeavour to be more specific about the check out process in future. However, the Guesthouse front and side doors were open and both myself and my housekeeper were on the property when this guest checked out. I find it strange therefore, that the guest did not announce her departure but simply chose to drop the key in the post box and leave.
Will encourage guests to call rather that text when they approach the Guesthouse in future as I may be driving and unable to respond immediately to the text.