thank you Mr. Glenn and Mrs. Oxana for your review.
let me replay to your points:
1 as far as you where arriving after 11.00pm we agreed to leave the kay to the security guard that did not identify you properly, but as soon as you called me the guard gave you the keys of the apartment.
2 internet DID work, you probably did not use the caps lock for the password as written on the modem, as I personaly showed you when we get connected. 3 the place was cleaned the day before you arrived as it always had been clean with all the other happy guest we had. 4 unfortunately the building administration decided to renew the gym and left just few article in the gym. 5. the tv as adveritse dose not have cable tv and there is a DVD with some local disc, the dvd reader that are sold here localy may have some restriction to read other area dvd (the dvd is NOT broken) 6 the apartment have 2 twin beds and a queen bed AS advertised, and there are 4 pillows and each bed with his set of sheets. 7 again as advertised the kitchen has some dishes, cutlery and glasses. we NEVER offer you money, because we rent the apartment with what we have, and always try to get our guest the best experience possible and succed with it with all our guest exept with you.
we are sorry that you did not enjoy your stay. We are continuing hosting our guests.
p.s. a remarcable thing that happen, is when Mr Glenn ask airbnb to ask me to check the internet within 1 hour, incredibly I DID IT leaving all my appointment behind, and simply mr Gleen was not able to receive me in my apartment and let me wait untill the other morning to show him and his wife how to conect to a wifi with a password. I showed them personaly and it perfectly work. Wish a wonderfull day to all. And will focus on serving my wanderfull guest and forget the bed experience.