I'm really sorry that you didn’t like my apartment. However, I think that your remaks are incorrects.
First, check out normally is at 11 a.m., as it is clearly stated in my advert. We always try to be flexible whenever possible to please our guests, but we couldn’t leave you stay in the apartement until 2p.m. because we were waiting other guests and we had to do the housekeeping. Nevertheless, we let anyway you leave your bags until 12.30 pm.
About the price, I don’t think it’s possible to make a comparison with a hotel, since booking from Airbnb you had at your disposal a whole apartment, while in the hotel you would have only one room (I think
a rather small room for that price).
We also regret that you have not been able to sleep well, but the apartment is on a central street and car noise is unfortunately the other side of the medal to be in the center. But this too is well specified in my advert.
Surely choosing to rent a home involves difficulties, given that hosts do not do this job, as it is for hotels.
We will do our utmost to increase our professionalism, but we will never be a hotel, so perhaps next time it is better not to choose Airbnb.