Koru Hideaway is listed as a B and B not a self-catering unit, although we do provide a microwave, toaster and kettle for the convenience of our guests. We also provide a daily washing-up service for guests. We regret that Brian and Paul were disappointed not to have a kitchen, but the description of our property states there is no kitchen and the photos clearly show the amount of work surface. There are a number of photos showing all the different spaces.
There is a range of cleaning materials, including, washing-up liquid, tea towels, dish cloths, provided. All the water in Koru Hideaway is filtered and is pure drinking water.
We apologise for the problem with the flies and thank you for alerting us to this. This is the first time this has occurred which is why we were unaware of it. We have purchased fly spray for future guests in case this issue arises again.
We are disappointed you did not enjoy staying in our accommodation. Previous guests, who have stayed in Koru Hideaway, including families of four and five, have cooked all of their own food, have praised the facilities and thoroughly enjoyed their stay.