Hi Harriet, this is a very unfair review of the house. First of all the house is spotlessly clean as you will see from other reviewers. We always aim for utmost cleanliness as I love travelling myself and know how important a nice, clean and comfortable house is to me, I always aim to provide the same service to my guests.
It is my observation that you wanted to booking prior to even arriving as you tried a couple of times with various excuses a few days before travelling but I explained to you our strict cancellation policy and after a day, you replied back to me saying it is fine you will stay in the property. As soon as you arrived at the property, you again said you didn't like the house because because it was not cozy enough and wanted your money to go somewhere else and I still explained to you the cancellation policy and you begrudgly decided to stay.
You mentioned a rat but when you contacted me that night that you had found a rat, I did explain that we have never heard any reporting of any rats in the property from our guests and apologised profusely that you had encountered one which was also news to me and politely asked you if any of your guests whom you had not informed us of that would be coming had accidently carried a rat with them as one of the ladies did bring a lot of luggage, local foods, utensils etc even though these are provided in the house and because she had also advised that lived in one of the local towns, with the amount of luggage she brought, it was quite easy to carry a rat. Nevertheless I promised to send someone around in the morning but you mentioned that there was no need as you had cancelled your reservation that same night and would be leaving in the morning so I advised the guys who were coming around to wait for you to get out and spray the house as you would not be staying anymore, but although you had promised to leave in the morning, you did not in fact leave the house until late evening that day whilst we patiently waited for you not rushing you in anyway, you kept having various guests in and out throughout the day.
It is a shame you never stayed, I hope all worked out well for you in the end. All the best.