First of all thank you for your feedback, it is very sad and painful to hear your feedback.
let me clarify your misconceptions.
1. in your inquiry form this is what you had asked me " Hey, we are a couple looking for a relaxing few days to end our trip in India.. We are looking for a tranquil home where we can sunbath during the day in a bikini with no problems,"
for which this is what i replied "Yes it is possible to sunbath near the pool without any problems.". so lets come to the point in my listing it is mentioned there it is a shared swimming pool and this is not a hotel to have a sunbed near the pool you must understand that this is a home stay, and the lie which you said about the pool full of worms is something which sis not expect from you, i do understand that pool was closed when you came and it was unfortunate that the society had to close it because it was raining... i thought you have understanding that the rain is something which is not in our hand.
and about you check in..i was out of town to attend a wedding and you arrived before check in time and i still accommodated you because i believe in customer service money making is next thing and i never received call from your number before arrival, i got call from the taxi driver and i had informed him where to come and also told him the flat number. and for your convenience i had kept the key with security gate so that if you come early you shouldn't be waiting outside, and this is India you cannot expect each and everyone to speak in English.
The second lie which you told that you had to struggle to get electricity, the power works on card and i had sent the guard to show how that works and i was constantly in touch with guard he put the power on within 10 minutes.
2.Super market is just 2 kms away i am surprised it took 40 minutes to walk and restaurants are at a walkable distance of 200 meters and which are open from morning breakfast time till midnight and sometimes even till 1 am.
when you informed me about gas and internet i told you that there is some issue with the internet and it will b fixed, again technical thing which is out of our hand and for gas i had asked my person to go and fix it and i agree that my person dint go to fix it, and when i came to know about it i drive overnight 250kms back to Goa to fix internet and gas issue, and next morning itself i was at the apartment, fixed your gas issue and since the internet had problem gave you portable 2 hotspot inerenet device so that you are always connected.
I had to leave the wedding function so that i can be there for my guest, that's why at first i said "it is sad and painful to hear your feedback".
It is a home stay not a 5 star hotel where things are different but i try to give my best.i felt bad because despite of trying to get the things right you had lied so many things but now i understand that there are different type of people in these world out of which some people are never happy no matter whatever you do.
As per you i am worst airbnb host but no problem i take it has compliment from you, my other guests have also written about me and as per them i am a good host and that is what makes me happy and as you said it was just about the money, for your kind information i have never run after money because i feel honesty and good customer service, and to try make my guests feel like king is what i believe, in return i get their appreciation and sometimes compliment like you gave.
But even after the clarification if you feel what you wrote is right then I am sorry....
God Bless You,