Dear guest, about your private feedback: Our listing instructs guests to read entire listing prior to booking, and it does indicate that the spa is not in service. Nevertheless, thanks to your post-stay feedback we have made this notice much more visible. Our listing also indicates that should an issue arise during a stay, guests are expected to actively notify host on the spot so it can be handled in real time, rather than after everyone has gone home and it's too late to do anything about it. For instance, if a guest staying at a hotel found the room next door too noisy, wouldn't the guest call reception and notify them? -If a guest didn't find the creamer up to par, would the guest not call room service for a replacement? _AirBnB understands that issues do come up and looks highly on proactive guests and even more so on responsive hosts because it helps improve the experience and services provided. For your next adventure, please don't be shy to ask questions, we love to answer! _Thank you for your input.