Hello Christine! Thank you for your feedback. I would like to address all your issues. First of all, I found most of your reviews dishonest.
First, I have greeted you the first hand that you came, right after you step out of from the tricycle and believe to have assisted you with in all my might. If you must know, I am the staff that was at the reception area. The short-haired lady you used to spoke to. Yes, I am the same host (Amerie) who was always been there to assist you with all your needs along with my staff Ashlea. My family owns the place and I was hands on with mg guests.
Second, it was clearly stated in the listing that toiletries are not provided and that Internet connection is at “COMMON WIFI AREA” zone only.
Third, we are not a hotel. Just a bed and breakfast and we I am confident that we are competent when it comes to services even with hotels. Please see rates of hotels here in Vigan so you can compare how reasonable are we.
Fourth, we placed you at a room with a heater, but you REFUSED and said you “NO I DON’T NEED IT.” You even made a funny face about your fellow foreigners looking for heater. You see, I take pride in taking notes and knowing what my previous’ guests notes and put that into mind so I took initiatives on how to make your stay better. I don’t understand why you would complain now of having no heater when you wanted to transfer to a bigger room even without heater because you said you don’t need it.
Fifth, you said there was a complete no water on your second day. That’s true, but that was just for less than 30 mins, and explained that it’s because one of the water pumps we have had to be fixed. I mean, was it that hard to understand that some uncontrollable situation like this may happen?
Please be careful with how you might ruin someone’s status here in Airbnb. I want to stood up with all the negativities that you have mentioned here because clearly, you wanted a place that for all we know might be a five star hotel. We provide everything that is listed. You just have to READ and UNDERSTAND. God Bless you with all you have mentioned here.