Dear: Airbnb & Kind Guests
I have been extremely shocked by these individual from my time of experiencing with wonderful guests and tourists staying at Family Cozy. It seems Mr. Addis, Came to book the room at Family Cozy Starting 24th May, 2017. Like he pointed out I went out of my way to refund him however, he tried to lie, cheat and blame his mistakes on us. We have had so many many guests from Airbnb since Jan 2017, where they had encouraged us to keep going and help us to innovate our service better and better every day. We are no perfect but we are “Work In Progress”.
We have refunded Mr. Addis, even though he chose not to cancel his booking from our term agreement where we had lost money though he and his respectable team were agreed to everything on the discussions which I will point out Step by Step.
I would like to point out that Mr. Addis isn’t what he perceives to be and would Airbnb do deeper notifications to the hosts of these kinds of person running around to create such a mess on to hosts businesses and accommodations’ for their sake of their personal vendetta.
(Website hidden by Airbnb) Mr. Addis’s Situations
Before his arrival, Mr. Addis, Called over the phone to let me know that he will be late on his own and i asked then Will he be staying with his spouse so I could situated him in such a room, however, he said that he was staying with his cousin where he won't be with him much longer and he would be occupying for himself only throughout his stay.
In due time, He arrived where my staff and I situated him in a room with two single beds and big sized rooms. Then he mentioned right there that he would be bringing his Grandmother where we don’t mind since we thought it was his cousin. He have so many many guests whether Grandma and Grandpas, Parents, Siblings, Newlyweds, Lovers, businessmen/women and company guests etc stayed with us.
He was comfortable with it and later on I got to hear from one his people that he wanted to move out. I was at my second job where I couldn’t be able to attend him. Mind you, Mr. Addis couldn’t get on the phone to speak to me. He didn’t even notify his father’s friend who brought him from the airport wasn’t notified about his leaving. The man was in his room while I left and there. Three hours later i came back to the building where he was no show. As a matter of fact, the guy who brought him from the airport came to see him here at Family Cozy on how he was doing. I was there and it seems he didn’t let him know either. It turns out he didn’t phone me until the next day.
To make the story short, He came the third day while using the room which he locked this stuff and came to talk to him on that afternoon. So he occupied the room and took his stuff. We had talked it out with his so called Cousins. As a matter of fact, we came to an agreement with Mr. Addis that it was fair that I should take three nights where he used my rooms but he must go online on Airbnb to cancel out so that the rest of seven days would be free.
Let me make clear, Mr. Addis said that he loved the Cozy since it has stairs it wouldn’t be a fit for his grandma. As a matter of fact, Mr. Addis didn’t even spend one night except occupying the room in having his stuff there enough to judge our rooms were not clean. We know for sure time and time again, our rooms, bed sheets, toilets, and spaces are clean. Even though, our bathroom had issues with water being leaked because of the structure of the bathroom, it never smells, or wets the room. Mr. Addis had no experience in staying at Family Cozy except for occupying the room for his personal use which we didn’t mind.
Few days later, Mr. Addis called to let me know that he had cancelled the room of the seven days nights. I checked to find out that wasn’t true. I checked with him though he was in denial. I somehow arranged the meeting again,
His people and my staff were present however, we made a civil agreement and I gave him his check along with an agreement paper that’s what a good manager does. He read his and signed, the same way that I did where both witnesses present to read and understood. I am not quite shocked on what he did since I knew ahead of time the kind of person he may have been.
I am grateful for the experience since people Like Mr. Addis likes to disrupt hosts great intention and mission to make guests comfortable in any way they can. I’d like to say that Mr. Addis had taken advantage to get seven nights without canceling in. He has no power over us and let me make attention that we will put out the agreement that he had read and signed on his own. A man who happened to say he is 28 years old to what he said in front of everybody should take responsible for himself instead of blaming on everyone where both parties witnesses signed. I guess he can’t seem to own his claim. I would be sending the agreement to Airbnb. By the way, Be Careful of Mr.Addis odd behavior seems to get anyone mostly he is doing it to himself.
I thank you all so Much for giving my peace. GOD BLESS YOU!!!
G. Manager of Family Cozy Bed & Breakfast