Dear Timothy, you were the most rude person I met on my path! I've been doing this job for almost six years and nobody has been more embarrassing than you ... even those who accidentally broke something were kind of asking me if they could repay it, but you denied breaking things, you got hold of a room in addition and above all you said the fake, writing that I have tampered for the whole stay and that I asked you money in cash that airbnb forbids to give! This thing is false and I could denounce you for defamation because I have all our conversations that attest to my words. I asked you for the tourist tax that is due me and that you should have given me immediately in cash as the law of Rome says, instead of making you chase for days. You told me that you would arrive at the airport at 13 and then in an hour with us, but you showed up at 17 ... did you expect one hour of check in? Learn to travel and remember that there is karma for everyone.