Dear Samuel, on towels and sheets are reminded that, as indicated on the site, they are not included in the price and the email sent at the time of confirmation is specified that they are not mandatory. This choice was made because many tourists prefer to have their own. Although in our mail was indicated the cost per person per stay and since she did not understand it, we paid for 1 person and not for 2 thinking of doing what she liked. Ours is an apartment and not a hotel so laundry will never be at the same level. The linen we provided was new was never used since we only started shortly since she was the second guest. I apologize for having forgotten, as I had already written during the stay, to inform you about the bathroom's defect but having just started I still have to be confident in the management. I do not understand what I should do about the directions to go to the Cinque Terre as well as advised you to take the train to La Spezia, have provided maps of the city and advised you not to go by car as the road is ugly and full of curves. You sent me message that the parking lot under the station was full and I told you to try in another and then take the bus to get to the station. I hope that the misunderstanding is due to the language but since all the messages you sent me were written in Italian correctly I assumed that the language was not a problem so much so that I put this element in your favor in my review on you. We are sorry that you would not advise the apartment for futile reasons, but we will work to improve ourselves.