Key Taherkhah confirmed that our accommodation is high in value, yet left a single star review which reduced our overall 5 out of 5 rating.
Play Shack 3 is not a huge accommodation, but as he mentioned, high in value when 11 guests need a comfortable bed to sleep and wish to visit the snow. It’s up to the traveller to decide how large they need their accommodation and Key may have been better off at choosing one of our larger 4 or 5 bedroom accommodation that are priced accordingly to size and value and some what more than what Key paid.
I believe Key’s review is retribution for having to take financial responsibility ($100 only), for an outdoor umbrella he was responsible for breaking and the unacceptable state in which he and his friends left the accommodation. Key also removed his profile picture after we lodged our concerns with Airbnb! For a medical professional, we would have expected a higher standard of maturity and respect.
We are certain that prospective guests will look at the majority of reviews and make their own mind up. Our photos online accurately represent what furniture we have at our accommodation. As we work tremendously hard to provide excellent accommodation for all of our guests, reviews like these are disappointing but some people just can’t be pleased.