First of all, we are happy to know that you have had a good stay, just as you've commented. It's true that this apartment, Juncos M in La Pineda, is pleasant, spacious with a nice view and that the residence is one of the most beautiful over the resort, with big swimming pools, gardens and sports facilities.
We also want to thank you for your remarks as we are a booking centre between individuals ans this gives us the possibility to inform the owner who hosted you as for them to improve the attention they provide to their tenants, especially in terms of equipment, such as for example the kettle. Please know that if you had contacted with them, or with our booking centre, they would have taken one to you.
With regard to the air conditioning, the advertisement on Airbnb indicates everything about the property's equipment and, as you can easily check, the air conditioning has not been named which means there is none.
About your arrival, we are surprised about your comment as indeed we have always been doing our best as for all tenants booking with us to have the most complete and accurate details about their trip and check-in's organization.
Moreover, you received a detailled mail with all your terms of arrival and key collection condition, this including the exact address you had to meet up with the owners, GPS data and map as for you to localize yourself more easily as well as the phone numbers to contact either the owners or our booking centre if necessary.
We had even given you again our emergency phone number since you arrived late at night (22:00), outside usual check-in time schedule which usually is between 16:00 and 19:00.
Our booking centre between individuals is the main one over Costa Dorada and has been for more than 20 years; we are aimed at making contact between guests and owners fluent and easy and help you, guests, to have the best stay ever.
See you soon in our incredible region.
Philippe Lobello - Olivier Ribreau.
WORLD VACANCES PLUS