First of all thank you for leaving a review about the apartment. Your opinion is pivotal for us.
We are very sorry to don’t know exactly what went wrong in your accommodation and especially, to don’t know the problem during your stay. In particular, We are really surprised about your review because we contacted you two times after the arrival. The first we are asking you if everything was fine, and you answered yes. The second time, We contacted you the day after and you did not explain anything about these Inconveniences.
My policy is that the guest comes before everything and for this, if you had raised some problems during the stay, I could have intervened immediately trying to solve it in the best possible way.
Anyway, for what I understand the main problems were two: The annoying mosquitoes and the height of the apartment.
As for mosquitoes, this is a general problem in Florence and involves the whole city and all the receptive structures, especially those with a garden. In The Old town in the green we decided to solve the problem in the following way: At the outdoor tables there are zampironi and citronella candles that can be used by our guests during their stay. It is very important that these are switched on and used. For any difficulty to use them, our staff can help for any necessary explanation.
Also, inside the apartment there are two emitters placed. The first at the entrance near the glass door and the other at the beginning of the entrance that leads to the kitchen. Emitters are switched on by our staff just before the arrival of our guests to prevent annoying mosquitoes. Furthermore, The entrance door and all the windows have mosquito nets.
As for the height of the apartment, I want to clarify that the rooms are comply to the urban planning standards and respect the specifications of the town of Florence for the guests' stay.
The apartment is 2.20 meters high which corresponds to about 7.20 feet. The height is the same in all the rooms except in the bathroom. The bathroom for draining reasons has a step that reduces the height to 2 meters which corresponds to about 6.50 feet. On the other hand, this is easily verifiable through the pictures of the house.
For this, we cannot fully understand your thought about the height of the people that should stay in the apartment and we would like a more detailed explanation in order to investigate the problem and solve it the next time you choose to stay with us.